return the item

The user is entitled to submit a request for the return of the purchased item within 14 calendar days from the date of delivery. This period commences from the moment the goods are transferred to the user. After this period elapses, the user forfeits the right to request a return. To initiate the return process, the user must complete a return form, which can be downloaded from our website and submitted via email to: info@kenari.ge.

Please note that contact lenses and optical glasses purchased on the managing company’s website are not eligible for return without cause, as they fall under the exceptions specified in Article 14 (2) (c) and (e) of the Law “On the Protection of Consumer Rights”.

In the event of withdrawal from a contract the user shall: a) the user shall return the the undamaged goods to the managing company or to a third party designated by it, immediately after sending the notification of withdrawal from the contract, but no later than 7 calendar days thereafter; b) bear only direct costs related to the return of the goods.

If the characteristics of the item do not correspond to the data specified on the website, or if the item exhibits an original defect as confirmed by the expert conclusion of the managing company, the return of the goods will be facilitated by the managing company through its resources.

The user is required to return the item in its entirety, along with all accompanying documents.

The managing company is obligated to refund the amount paid by the user within 14 calendar days upon receiving the return notification of the item. The managing company reserves the right to withhold the refund until the goods are returned or until it receives a document from the user confirming the shipment of the goods, whichever occurs earlier.

Payment shall be processed using the same method of payment utilized by the user, unless an alternative method of payment is agreed upon by the user.

The termination of the distance contract by the company automatically leads to their withdrawal from the associated contract and the restoration of the previous status.

The exercise of the right of withdrawal from a contract shall terminate the obligations of the parties under distance contacts and the parties shall be fully reimbursed for any performance thereof.

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